Returns & Refunds Policy
Only purchases made directly from our online store www.honeybearco.com qualify for our Returns & Refunds policy.
Changes to Order
Orders may only be changed if the request is submitted and approved prior to the time items enter production.
Returns & Refunds
As items are made to order, returns are not typically accepted due to customer error such as (but not limited to) ordering incorrect size, color, or type, therefore, please be sure to utilize our size charts when placing your order. If an item delivered to the customer is deemed below set quality standards, Honeybear issues a replacement of the item, not a refund. Please see "Replacements" for more information if you believe your item to be below set quality standards. If neither of these categories apply to you and you believe your item is applicable for a return, please email us at firstname.lastname@example.org.
If the item wasn't marked as a gift when purchased and/or not mailed directly to you, a refund will be granted to the purchaser's account.
We replace items only if they are defective or damaged. If you need an item replaced, send us an email at email@example.com to begin the process of replacing your item. If you are able to take photos of the defective or damaged item and include them in your email, it is greatly appreciated.
Depending on where you live, the time it may take for your replacement product to reach you, may vary.
Honeybear currently makes each item to order, so at the current time, we do not accept exchanges.
Cancellation of an order is only accepted and refunds due to cancellation are only guaranteed if the request is submitted and approved prior to the time items enter production
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Honeybear reserves the right to cancel any order for any reason. Possible reasons for cancellation include but are not limited to:
- potential fraud
- incorrect pricing
- available stock
Honeybear's above policy is subject to change with or without notice.